Question 1

Do you offer a consultation?

Accepted Answer

Yes. I offer a free 15 minute consultation. This is a chance for us to get to know each other, talk about what you are looking for, and see if working together feels like the right fit.

Question 2

What happens during the free 15 minute consultation?

Accepted Answer

It is a low pressure conversation, not a therapy session. We will talk briefly about what is bringing you to therapy right now, I will explain how I work and how EMDR or individual therapy might support your goals, and you will have space to ask anything about logistics, fees, or insurance. There is no obligation to continue afterward.

Question 3

How do I know if I need therapy?

Accepted Answer

There is no single sign that means you should be in therapy, and there is no threshold you need to cross first. Some people reach out after something specific, like a loss, a breakup, or a job change. Others reach out because they have felt stuck or disconnected for a while. If you are asking yourself this question, it is worth having a conversation about it. The free consultation is a gentle, no commitment way to explore what you need.

Question 4

What states are you licensed in?

Accepted Answer

I am currently licensed in Colorado, Maine, and Florida. Because of state and local laws, I am only able to see clients who live in one of these three states.

Question 5

How does online therapy work?

Accepted Answer

I use a HIPAA compliant telehealth platform, Sessions Health, along with Doxy for video sessions, which offers end to end encryption to keep everything you share confidential. You can join from a computer, tablet, or smartphone, wherever you feel most comfortable and safe.

Question 6

Is virtual therapy as effective as in person therapy?

Accepted Answer

For most adults, yes. Research on telehealth therapy, including EMDR delivered virtually, generally shows outcomes comparable to in person sessions for trauma, grief, and individual therapy. Virtual care also removes real barriers, like commute time, childcare, or limited access in rural areas.

Question 7

What do I need for a virtual therapy session?

Accepted Answer

Just a private, quiet space where you feel safe to be open, a stable internet connection, and a computer, tablet, or smartphone with a camera and microphone. No app download is required. Sessions run through a secure browser based video link.

Question 8

Is virtual therapy confidential and HIPAA compliant?

Accepted Answer

Yes. Both the platform I use for scheduling and records, Sessions Health, and the video platform, Doxy, are HIPAA compliant and encrypted end to end. What you share stays protected.

Question 9

What is your per session fee?

Accepted Answer

55 minute sessions are $125 and can be billed to insurance where accepted. I also offer extended 90 minute EMDR sessions for $190, which cannot currently be billed to insurance in any state. To see if MindWell, LLC accepts your insurance, follow the link to Services.

Question 10

Does MindWell, LLC accept insurance in Colorado?

Accepted Answer

Yes. I accept most major insurance plans for clients located in Colorado, and 55 minute sessions can be billed directly to your insurance. This means many Colorado clients pay only a copay or coinsurance rather than the full session fee up front.

Question 11

What if my insurance plan is not accepted in Colorado?

Accepted Answer

If your specific plan is not one I bill directly, you can still be seen as a private pay client. I partner with Thrizer and Mentaya so you can submit sessions for reimbursement through your out of network benefits.

Question 12

Is EMDR covered by insurance in Colorado?

Accepted Answer

Standard 55 minute sessions, which may include EMDR work, can be billed to insurance where accepted. The extended 90 minute EMDR session is private pay only, even in Colorado, and is not billable to insurance.

Question 13

Does MindWell, LLC accept insurance in Maine?

Accepted Answer

I currently accept Aetna and Cigna for clients located in Maine. If you carry one of these plans, your 55 minute sessions can be billed directly.

Question 14

What if I have a different insurance plan in Maine?

Accepted Answer

If your plan is not Aetna or Cigna, you are welcome to be seen as a private pay client. I partner with Thrizer and Mentaya to help you submit sessions to your insurance company for reimbursement through your out of network benefits.

Question 15

Is EMDR covered by insurance in Maine?

Accepted Answer

If you have Aetna or Cigna, standard 55 minute sessions, which may include EMDR, can be billed to insurance. The extended 90 minute EMDR session is private pay only and is not billable to insurance, even with Aetna or Cigna.

Question 16

Does MindWell, LLC accept insurance in Florida?

Accepted Answer

At this time, care for Florida clients is private pay. I am not currently in network with insurance plans in Florida.

Question 17

Can I still use my insurance benefits in Florida?

Accepted Answer

Yes, indirectly. I provide a superbill after each session, which you can submit to your insurance company yourself for possible reimbursement through your out of network benefits. I also partner with Thrizer and Mentaya, which can make that reimbursement process easier.

Question 18

Is EMDR covered by insurance in Florida?

Accepted Answer

Since care in Florida is private pay, EMDR sessions are paid for directly at the time of service. A superbill can be provided so you can seek reimbursement through your out of network benefits, where available.

Question 19

What is EMDR therapy and how does it work?

Accepted Answer

Eye Movement Desensitization and Reprocessing, or EMDR, is an approach that helps you move through past events that still feel heavy, stuck, or painful, toward something calmer and more workable. It uses bilateral stimulation, a process that gently helps your brain reprocess difficult memories so they carry less emotional weight over time.

Question 20

Do you specialize in men's mental health?

Accepted Answer

Yes, this is one of my core areas of focus, alongside trauma and grief and loss. I work with men who are carrying stress, questions about identity, relationship struggles, or emotional patterns that often feel harder to talk about out loud.

Question 21

Do you offer grief and loss counseling?

Accepted Answer

Yes. I support adults who are grieving the death of a loved one, the end of a relationship, a job loss, or any other significant change that has brought grief into their life. Grief does not follow a straight line, and there is no timeline you are supposed to be on.

Question 22

What is distress tolerance and how is it used in therapy?

Accepted Answer

Distress tolerance is a set of skills we build together in therapy to help you handle difficult emotions and stressful moments without feeling swept away by them. Over time, this work supports greater self awareness and helps prevent things from escalating.

Question 23

What are your office hours?

Accepted Answer

Monday through Thursday, 9 AM to 6:30 PM Mountain Time.

Question 24

How do I schedule an appointment?

Accepted Answer

You can schedule your free 15 minute consultation right on the website using the Schedule a Consultation button, or reach out directly by emailing matthew.mindwell@gmail.com or calling 720 663 0121.

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